Page Header Image is resizing

Question

Theme loaded:  Marketing Agency

On any page other than index/home I change the header image, yet it keeps on resizing.

I have looked up the original image dimensions (2048 x 516) and the Item type (.jpg) and replicated this with the new image.  I have made the image smaller and larger, but it keeps changing to everything but the right dimensions.

Is there somewhere else I can resolve this issue?

Answer 1

Hello,

This is to inform you that your request is currently under review. We will update this ticket at our earliest convenience.

Thank you for your patience.

Answer 2

Hello,

We have conducted a comprehensive investigation regarding your inquiry; however, we require further information from you.

Please submit screenshots depicting the issue you encountered. This documentation will assist us in accurately diagnosing and resolving the problem.

Thank you for your cooperation.